Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.
1. GENERAL CONDITIONS
www.proteinworld.com (“Website”) is intended only for those consumers wishing to order products from www.proteinworld (“Products”). The terms and conditions under which the Products relate to are sold by a company registered in England & Wales under company number 8232948 with registered offices at Protein World Ltd, Unit 470, Southbank House Black Prince Road, Lambeth, London, United Kingdom, SE1 7SJ, Company VAT No. GB 154732215. The terms and conditions for proteinworld.com Products offered for sale on this Website are set out below.
By placing an order on the Website you accept and agree to be bound by these terms and conditions. Protein World reserves the right to change these terms and conditions at any time without prior notice. Such change however, will not affect orders placed before posting of any revised terms and conditions on this Website.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms.
2.1. PERSONAL INFORMATION
2.2. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
By submitting any comments or material to us (‘Material’) you agree that we may, at any time, copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. We are, and shall be, under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. You will indemnify us if any third party takes action against us in relation to the Material.
2.3. THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant, and will not have any liability or responsibility for, any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
2.4. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
3. PLACING AN ORDER
3.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.
3.2. You may place an order by filling in the order form on the Website after logging into, or creating, your personal account and clicking on the appropriate submission button – proteinworld.com will not accept orders placed in any way other than those listed above.
3.3. When you place your order, proteinworld.com will issue you with a Web Order Number. proteinworld.com will do this via the Website
3.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. proteinworld.com may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission.
3.5. If proteinworld.com accepts your order, we will notify you of our acceptance by issuing an order confirmation. proteinworld.com will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.
3.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website.
3.7. There is no guarantee that the product will provide the desired result
4. SUPPLY OF YOUR PRODUCTS
Subject to these terms and conditions, proteinworld.com will supply to you the Products indicated on your order confirmation.
5.1. All prices are in US$. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable, but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.
5.2. If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
5.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.
6. PAYING FOR YOUR PRODUCTS
6.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.
6.2. You must pay in the currency as indicated on your invoice.
6.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. proteinworld.com will not supply the Products to you, nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If proteinworld.com does not receive such authorisation we shall inform you accordingly. proteinworld.com reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
7. Discount Codes
7.1. We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
7.2. The conditions of use relating to any discount code will be specified at the time of issued. However, these T&Cs relate to all Protein World promotions, competitions and discount codes (unless otherwise stated).
- Only one promotion code can be used per order.
- Bundles are excluded from all discount or promotional codes as this already retails at a discounted price.
- The free shipping offer is not available on an order where a promotional code has been used.
- A promotion code can’t be used after an order has been placed.
8. DELIVERY OF YOUR PRODUCTS
8.1. proteinworld.com will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by proteinworld.com are best estimates only and proteinworld.com shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post, but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by proteinworld.com. If the product is not recieved within this time frame, we must be notified within 30 days in order to action a refund or process a new order.
8.2. Title to and risk of loss in your Products will pass to you on delivery of the Products
8.3. Upon delivery of the Products to the carrier proteinworld.com will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form or by post.
9. EXCHANGES, RETURNS & REFUNDS
9.1. You may return the Product to proteinworld.com or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within seven (7) working days from the day after the goods are delivered.
Although you will have to pay the cost of returns, the refund will include the full value of the product.
If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must, at proteinworld.com’s request, be returned with the product purchased. proteinworld.com reserves the right to raise an invoice in respect of any free or discounted bundle product not returned
9.2. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please email email@example.com on firstname.lastname@example.org.
9.3. If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund provided:
You inform proteinworld.com within seven (7) working days from the day after the goods are delivered; and
You have proof of purchase (i.e. order number / identification)
Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure
9.4. Steps to Follow to Claim a Refund:
(i) Cancellation can be exercised in writing or any other durable medium, either by emailing us at email@example.com or by writing to Protein World, Customer Service, Kingfisher House, Restmor Way, Hackbridge, Surrey, SM6 7AH, UK.
(ii) The customer is responsible for the cost of the return postage
(iii) Before returning any Product(s) it is helpful if you check that you have:
Used appropriate packaging;
Clearly displayed the returns address;
Sealed the packaging securely.
(iv) Following the above steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.
10.1. proteinworld.com- branded Product Warranty
proteinworld.com warrants the Products as stated on the Website. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by proteinworld.com not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law, proteinworld.com hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
10.2. Non proteinworld.com -branded/Third-party Products
For non proteinworld.com branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to proteinworld.com by EMAIL.
10.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO, AND DO NOT AFFECT, YOUR STATUTORY RIGHTS.
11.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.
11.2. Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on Proteinworld.com regarding the supply of Products except as expressly stated in the contract.
11.3. Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, proteinworld.com will not be responsible for ensuring that the Products are suitable for your purposes
11.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
11.5. SUBJECT TO CLAUSE 9.4 PROTEINWORLD.COM WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.PROTEINWORLD.COM MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO PROTEINWORLD.COM IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
11.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.
12. DATA PROTECTION
12.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.
13. CIRCUMSTANCES BEYOND REASONABLE CONTROL
proteinworld.com will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
14. DISAGREEMENTS GOVERNING LAW & JURISDICTION
proteinworld.com will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.
15. LITTLE BLACK DRESS T&C's GENERAL TERMS
1. All entrants must be over the age of 18. This competition is open to all persons residing in countries that Protein World deliver to.
1.1 Where holiday prizes include a place for a travelling companion, all persons must also be over the age of 18.
1.2 To be eligible to win the competition, participants must:
(i) purchase a 4 week Slender Plan between 15th October 2018 (15/10/18) and 25th October 2018 (25/10/2018);
(ii) Join the Protein World Facebook Community Group and actively engage with other members within the group;
(iii) Start the 4 Week Summer Body Challenge on one of two dates: 22nd October 2018 (22/10/2018) or 29th October 2018 (29/10/2018)
(iv) Complete personal details and submit a before photograph and weight taken within two (2) days of either start date: (start 1) 22nd October 2018 (22/10/2018) or (start 2) 29th October 2018 (29/10/18) and after photograph and weight taken within two (2) days of 22nd October 2018 (22/10/2018 - start 1) or 29th October 2018 (29/10/2018 – start 2).
1.3 Before and After images must clearly display the entrant in the same position. The background must be plain and white, otherwise images will not be accepted. Clothes must be tightly fitted to clearly display body shape.
1.4 It will be our sole decision as to whether any eligibility requirement has or has not been met and we may require evidence or confirmation from entrants before awarding prizes. We reserve the right to disqualify any entry which does not comply with these General Terms.
1.5 We reserve the right to update, change or amend terms of the competition at any time.
2.1 We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered.
2.2 All prizewinners will be notified that they have won a prize within seven days of the closing date of the competition via at least one (1) of the following methods:
(a) social media direct message (b) in writing (including by email) (c) announcement via Protein World Facebook Community group
2.3 Physical prizes will be despatched to the winner via DPD mail service, unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.
2.4 No additional, further or other costs or expenses are included in any prize unless stated. For example, the costs of transport to and from a venue are not included and any accommodation prize includes basic room charge only.
2.5 Third party suppliers of prizes may also often stipulate their own terms, conditions or restrictions and all prize winners agree to be bound by these.
PRIZES RELATING TO THIRD PARTY
Quiz - “Little Black Dress Challenge” Holiday Prize Terms & Conditions Directly Related to the Prize
3.1 Gift Cards cannot be redeemed or exchanged for cash. Gift Cards not used for more than 12 months after purchase will expire and the balance be forfeited.
3.2 Gift Cards can be redeemed in-store and online for purchasing Products at https://www.quizclothing.co.uk
3.4 When you use the Gift Card, the amount of your purchase will be deducted from the balance on the card. Change will not be given. Any remaining balance may be applied to future purchases. You can check your balance at any time here.
3.5 If Products purchased with a Gift Card are returned in-store, a credit note will be offered (no cash refunds).
3.6 If Products purchased with a Gift Card online are returned, the amount will be refunded onto the original Gift Card. Should you no longer have the original card, please contact our Customer Care Team.If you have any questions about the Terms & Conditions please click here to contact us.
16. SLENDER PLAN SUMMER BODY CHALLENGE 2019
16.1. By entering the Summer Body Challenge 2019 ("Competition") you accept these terms and agree to comply with them.
16.2. The Competition is being run by Protein World Limited (Company No. 08232948) of Unit 470, Southbank House, Black Prince Road, Lambeth, London, United Kingdom, SE1 7SJ ("Promoter").
16.3. The Competition is open to all residents of Great Britain aged 18 and over except for employees of or family members of employees of the Promoter, its associated companies or agents.
16.4. Only one entry is allowed per person.
16.5. In order to enter the Competition, entrants must:
- purchase a Slender Plan and commence their 4 week Slender Plan transformation journey on one of the following dates: (i) 22April 2019; (ii) 6 May 2019; or (iii) 3 June 2019;
- join the Protein World Facebook community group [https://www.facebook.com/groups/144026902967259/] and interact with the Facebook community group over the 4 week Slender Plan transformation period;
- use the Slender Plan to complete the 4 week Slender Plan transformation and submit their transformation details to the Promoter via the form which can be found on the Summer Body Challenge webpage (www.proteinworld.com/SBC2019) within two (2) weeks of the end of the 4 week Slender Plan transformation period which must include: (i) before and after images of the entrant taken on the first and last day respectively (ii) before and after statistics including weight and hip and waist measurements; and (iii) a short summary of their Slender Plan transformation journey.
16.6. Entries must be submitted via the form on the Summer Body Challenge webpage at www.proteinworld.com/SBC2019 between 00:01 on 20 May 2019 and 23:59 on 14 July 2019. Late, incomplete, corrupt or incorrectly submitted entries will not be accepted.
16.7. A panel of judges will choose one (1) winner and two (2) of runners up. The selection of the winner and runners up will be based on who the panel of judges consider to have had the most inspirational Slender Plan transformation journey. The winner and runners up will be informed by the email address provided on entry within three (3) days of their selection by the panel of judges.
16.8. The winner will receive the following prize:
- three (3) nights (room only) at the 2 star Wi-Ki-Woo Hotel in Ibiza for two people (including the winner) in a standard double, air-conditioned room;
- return flights for the winner and one guest from the winner's nearest major UK airport to Ibiza Airport. Flights do not include reserved seats or meals unless otherwise specified. Prize excludes travel between winner’s home and departure airport, transfers to and from the hotel in Ibiza and appropriate travel insurance.
- one day entry for the winner and one guest to O Beach Ibiza including one (1) bottle of Ciroc vodka; and
- two VIP tickets to the Cirque de la Nuit Ibiza boat party. The winner must bring their passport/ID on the day of the boat party. Full Cirque de la Nuit Ibiza terms and conditions can be found here: https://cirquedelanuitibiza.com/en/terms-conditions/; and
- one £100 voucher for South Beach. The voucher cannot be used on sale items or in conjunction with any other offer or promotion code. South Beach will set the winner up with an account which will be credited with the £100 voucher. Full South Beach terms and conditions can be found here: https://www.southbeachofficial.com/terms-of-use.
16.9. The following terms apply to the winning prize:
- Accommodation, flight and activity information may not be sent to the winner until 4 weeks prior to departure. Please contact the Promoter on the details below if these have not been sent to you.
- The winner is responsible for ensuring that all travellers have a valid passport and any appropriate visas, travel permissions and appropriate travel insurance.
- The Promoter is not liable in the event of failure by the winner to attend the airport in order to make the flights to/from their chosen departure airport or to arrange for appropriate travel insurance cover.
- Please note that the terms and conditions of the selected airline, the Wi-Ki-Woo Hotel, O Beach Club, Cirque de la Nuit Ibiza and South Beach will apply. The winner must provide the Promoter with their contact details and their guest's details and consent to these details being passed on to all participating third party brands in order for all elements of the winning prize to be booked/redeemed.
- Once booked the prize cannot be amended or altered. Specified accommodation and activities are subject to availability at the time of booking. Alternatives may be offered dependant on availability. The prize must be redeemed between 16 September 2019 and 31 October 2019 (inclusive). Blackout dates apply.
- Aside from the bottle of Ciroc vodka at O Beach Ibiza, no food or drink is included in the prize. The winner will need a credit/ debit card in order to check-in at the hotel for a security deposit and any additional charges to the room will need to be paid for on or before check out.
16.10. The runners up will receive the following prizes: TBA.
16.11. The winner and runners up must claim their prize within 14 days of notification by the Promoter, failing which the Promoter reserves the right to select another winner and/or runners up. The prize is non-exchangeable, non-transferable and non-negotiable and there is no cash alternative. The prize is not to be sold or used for commercial purposes.
16.12. Winners may be required to participate in related publicity including (without limitation):
- the Promoter's use of content submitted with winners' entries across the Promoter's owned channels (website, social media, email and/or print) for marketing purposes;
- taking part in a filmed interview and featuring in some kitchen based (recipes focused) filmed content creation with nutritionists/ambassadors;
- taking over the Promoter's Instagram stories channel for a day; and/or
- use of the winners' entries in the Promoter's third party partnerships.
16.22. If you have any questions please contact firstname.lastname@example.org.