Returns

WE PROVIDE A 14 DAY MONEY BACK GUARANTEE ON ALL UNOPENED ITEMS!

Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 25/06/2015

We promise to refund any unopened items that you are not completely happy with, within 28 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 14 days will not be refunded.  The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products Thank you! *Refunds will be issued to the full value of the product (excluding postage). 

IMPORTANT: All refunds can only be issued if the returns form is filled in and an invoice is attached and sent back to us with your unwanted item! (scroll down for more details on how to do this!)

WHO PAYS FOR THE RETURN?

Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.

HOW DO I MAKE A RETURN?

All orders can be returned by post. All you need to do is follow these simple instructions: 

1. Email returns@proteinworld.com to receive a returns form which is essential in order to complete a return.
 
2. Package your items carefully and include your invoice and completed returns form.
 
3. Label your package using the address label provided on our returns form, or your own label.
 
4. MAKE SURE ALL RETURNED ITEMS ARE UNOPENED (Any items which are returned opened, WILL NOT be refunded and will be disposed of for health and safety reasons).
 
Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.
 
Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

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